Return and Replacement Policy

Return and Replacement Policy

Thank you for shopping with Token Logic. We strive to ensure that all our products meet high-quality standards and arrive in perfect condition. In the unlikely event that you receive a defective item at the time of arrival, we offer a replacement policy to address your concern.

Defective or Damaged Products:

If you receive a product that is defective, damaged, or not in proper working condition at the time of arrival, please contact our customer support team within 1-2 days of receiving the item. We will require photographic evidence of the defect or damage for verification purposes.

Eligibility for Replacement:

Our replacement policy is only applicable to items that are found to be defective upon arrival. We do not accept returns or replacements for any other reasons, such as change of mind or incorrect product selection.

Notification and Process:

To initiate the replacement process, please reach out to our customer support team via [contact email/phone number]. Provide a detailed description of the issue, along with clear photographs showing the defect or damage. Our team will review your request and respond with further instructions.

Timeframe for Replacement:

Once we receive and verify the information regarding the defective product, we will process your replacement request. The replacement will be sent to you at no additional cost.
Please allow [number of days] for the replacement item to be processed, packaged, and shipped to your address.

Returning the Defective Item:

In some cases, we may require you to return the defective item to us. If so, we will provide you with a prepaid shipping label to facilitate the return.
The defective item must be returned in its original packaging, along with all included accessories and documentation.

Non-Defective Items:

For products that are not defective but do not meet your expectations, we do not offer replacements or returns. We encourage you to carefully review product specifications and descriptions before making a purchase.

Shipping Insurance:

All shipments are insured against loss or damage during transit. If your package arrives damaged, please ensure you contact our customer support immediately, and we will take appropriate actions to resolve the issue.

At Token Logic, we are committed to ensuring your satisfaction and providing you with a smooth shopping experience. We appreciate your understanding of our return and replacement policy, which enables us to maintain the quality and integrity of our products.